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case-study
Alternative Provision directory for Gloucestershire
Using our Hoop'd platform we are building the intelligent directory for helping schools and teachers find, coordinate and manage Alternative Provision for young people in partnership with Gloucestershire County Council.
Gloucestershirelocal authorityalternative provisioneducationschoolsyoung peopleSocial Finance -
case-study
Health platform for Southbank Centre
Using our Hoop'd platform we are delivering a scalable referral platform connecting young people with creative health opportunities, developed in partnership with Southbank Centre and South East London Integrated Care Board.
Southbank Centrecreative healthdigital referralyoung peoplesocial prescribingmental healtharts and wellbeing -
case-study
A Community Navigation Platform for Hackney
Reducing barriers faced by older residents in accessing cultural, health and wellbeing opportunities.
community navigationolder residentsHoop'dlocal governmentisolationdirectories -
case-study
Dementia friendly venue accreditation for London
A bespoke venue accreditation and training environment for Alzheimers UK and the Mayor of London
dementiaaccessibilityaccreditationvenueAlzheimer'sMayor of London -
case-study
Dementia Friendly Venues Charter for the Mayor of London
Building a venue accreditation platform for the GLA and Mayor of London to run the Dementia Friendly Venues Charter across the capital.
GLAGreater London AuthorityMayor of LondondementiaaccreditationDementia Friendly Venues Chartervenue accreditation -
case-study
Triage and signposting tool for Salford
Tailored triage for assessing resident need, supporting a place-based approach to digital inclusion.
digital inclusiontriageSalforddirectorieslocal governmentsignposting -
case-study
Reaching digitally excluded residents in East Riding
A custom version of our Triage Tool, building regional digital inclusion networks and skills campaigns.
digital inclusionruraltriageEast Ridingdirectoriesdigital skills -
case-study
Reducing school exclusions in Cheshire
Tailored assessments supporting teachers in signposting families and young people to appropriate services.
school exclusionyoung peopletriageCheshireeducationassessment -
case-study
Supporting tenants for the Mayor of London
Custom case management platform delivering advice, triage and referral for those at risk of losing their home.
tenancyhousingMayor of Londoncase managementtriagereferral -
research
Working with DAWN at the University of Cambridge
Mortar joins the DAWN AI system at the University of Cambridge to establish the first validation framework for assessing behavioural consistency in AI models.
DAWNUniversity of Cambridgebehavioural intelligenceAI validationBrunel UniversityHxly -
company
Work with us
Make an impact building systems that shape society. Find out about the roles we are looking for and the work you could be delivering.
jobscareershiringwork with usroles -
industry
Asset management
The future of asset management is predictive, data-driven, and built around the value assets create for people and communities — not just the costs they generate.
asset managementpropertyinfrastructurepredictive maintenanceportfolio management -
industry
Housing
Housing is more than a roof. Mortar is helping housing organisations build the data capability to understand their residents, manage their estates, and lead the next generation of social housing.
housingsocial housinghousing associationlocal authority housingtenancy managementresident services -
industry
Cultural Sector
Culture is finding new ways to connect with audiences, communities, and the digital world. Mortar is helping cultural organisations build the intelligence and infrastructure to lead that change.
cultural sectorartsmuseumsvenuesaudiencesdigital engagement -
industry
Government
Government is being reshaped by data, automation, and rising public expectations. Mortar is helping local and national government build the digital capability to meet this moment.
governmentlocal authoritypublic sectordigital governmentpublic servicespolicy -
industry
Health
The future of health is proactive, personalised, and built on data. Mortar is helping health organisations build the intelligence infrastructure to get there.
healthNHSintegrated carepreventionhealth intelligencepopulation health -
use-case
Better connections
Connect people to the services, support, and communities they need — wherever they are and whatever they are facing.
service navigationreferral pathwayscommunity connectionssignpostinginclusion -
use-case
Shared value
Build partnerships and shared infrastructure that multiply your impact — enabling organisations to achieve together what none could achieve alone.
partnershipshared infrastructurecollaborationsystem changejoint working -
use-case
Bigger impact
Learn how we support organisations in scaling their work, demonstrating value, and maximising the impact they are making for the people and communities they serve.
impactscaleoutcomes measurementevidencesocial value -
use-case
Stronger teams
Equip your teams with the tools, data, and workflows they need to work more effectively — and deliver better outcomes together.
team capabilityworkforce toolscollaborationcase managementfrontline services -
use-case
Smarter decisions
Use data and intelligence to make faster, more confident decisions that deliver better outcomes for your organisation and the people you serve.
decision makingdata intelligenceanalyticsinsightevidence-based -
product
Hxly
Understanding people, actions and behaviour. Hxly builds custom models and datasets; supporting organisations in developing and applying intelligence to power solutions that serve humans and society.
Hxlybehavioural intelligencemachine learningdata sciencepredictive analytics -
product
Hoop'd
Hoop'd is an intelligent design system connecting people and places. Build, promote and grow custom services and solutions for your organisation and partnership, demonstrating long-term impact.
Hoop'ddesign systemcommunity engagementplace-basedconnectivity -
Service
Data and frameworks
Build the data infrastructure and governance frameworks your organisation needs to work with intelligence at scale.
data strategydata frameworksdata governancedata infrastructureinteroperability -
product
Harla
Build custom property models and agents, changing the way property is viewed, utilised and operated. Harla is an intelligent property system driving the future of sector with a suite of dynamic, data-led products.
Harlaproperty managementintelligent systemshousingasset management -
company
Selected to present at The Innovation Zone
Mortar selected by PUBLIC and the LGA as a cutting-edge startup applying technology to transform local services.
LGAinnovationlocal governmentHoop'dstartup -
company
Successful appointment onto G-Cloud 14 Framework
Mortar has become a supplier on the Crown Commercial Services G-Cloud framework, the largest framework in the UK.
G-CloudprocurementgovernmentHoop'dCrown Commercial Services -
use-case
Driving product development
Why user-led design principles drive the benefits and efficiencies of our solutions.
product developmentAIalgorithmsmachine learninguser-led design -
company
New partnership with the Southbank Centre
Mortar chosen to design new platform for children and young people, improving access into creative health opportunities.
partnershipcreative healthyoung peopleNHSSouthbank Centre -
service
Modelling and simulation
Through our Hxly platform we help organisations to better establish and understand their data, testing new services and forecasting outcomes with more confidence using our advanced modelling and simulation tools.
modellingsimulationforecastingscenario planningdatapolicy -
service
Service design
We accelerate the delivery of custom service solutions. Our service design toolkit includes modelling user behaviour, building custom persona libraries and developing service models shaped by real users.
service designuser researchco-designjourney mappingprototyping -
service
System design
Architect scalable, resilient digital systems that integrate seamlessly with your existing infrastructure and grow with your organisation.
system designarchitectureAPIscalabilityintegrationdata -
solution
Community navigator
Build and manage your local network to deliver accurate, up-to-date information, opportunities and events.
community navigationdirectoriesnetworksHoop'dlocal servicesevents -
solution
Digital skills and help finder
Provide every user and partner with dynamic self assessments; to discover the need, availability and progress of skills.
digital skillstriageassessmentdirectoriesdigital inclusionself-assessment -
solution
Tenancy sustainment tool
Deliver local advice and referrals through a case management platform tailored for tenants at risk of losing their home.
tenancyhousingcase managementtriagereferralMayor of London -
solution
Venue Accreditation Tool
Provide training and resources for your venue and staff to become accredited in accessibility and service standards.
accreditationtrainingaccessibilityvenuedementiacertification -
use-case
Intelligent User Pathways
Transition services into more effective methods of delivery using our triage and referral tools.
triagereferralservice designdigital inclusionaccessibilityuser pathwayslocal government -
solution
Dynamic Information Directories
Structuring information to transform customer engagement and power more efficient services.
directoriesdigital inclusiondementiaaccessibilityinformation design -
use-case
Custom engagement environments
Empower local networks and services with custom-designed environments that enhance service delivery outcomes.
engagement environmentsmembershipdirectoriesnetworksexclusion -
use-case
Improving Accessibility
Build accreditation processes with digital tools. Driving accessibility, scalability, and engagement.
accessibilityaccreditationtriage tooldata managementdementia -
use-case
Supporting Young People
Empower educators with quick and effective tools for assessing and referring young people at risk of exclusion.
triage toolyoung peopleexclusiondirectorieslocal area -
use-case
Improving Digital Inclusion
Transform local area services with tools that assesses exclusion, provides tailored referrals, and enhance access to resources.
digital inclusiontriage tooldirectoriesinformation environments -
use-case
Reaching Isolated Residents
Combat isolation and improve outreach with user-led communication tools that connect residents to community services and cultural initiatives.
exclusiondata capturecommunity informationisolationolder residents -
research
Better data, bigger impact
Unlock the potential of data with intelligent environments that drive more impactful decision-making.
data managementdata capturedata blendingservice transformationuniversal data adaptor -
use-case
Working smarter, not harder
Revealing hidden patterns offers stepping stones to improving service delivery through intelligent tools.
AIautomationmachine learningapplied intelligenceintelligence tools -
use case
Designed for co-creation
Co-create digital solutions that transform services through custom tools, interfaces, and flexible environments.
bespoke implementationcustomisationdigital transformationservice design -
use-case
Simple Successes
How simple solutions can achieve great impact by improving the accessibility and sharing of service information.
digital inclusionfinancial inclusioninformation designservice design -
research
Exclusion and Overload
Address exclusion by creating accessible, tailored tools that connect users to essential services and reduce barriers to access.
digital inclusionexclusionaccessibilitybarriers to access -
use-case
Hyperlocal transformation
Empower local services with digital tools that enhance engagement, information sharing, and improve frontline service delivery.
directoriescommunitiesaccessibilityHoop'ddigital inclusion -
use-case
The art of conversation
Transform local area engagement with personalised communication tools that deliver meaningful, timely information.
Hoop'dengagement platformcommunitysocial prescribinghousing -
use case
Truth, transformation and real estate
Digital transformation in real estate should be powered by user-driven innovation to enhance local area engagement.
digital transformationreal estateproptechinnovationhousing -
solution
Creating connections
Transform property relationships with tools that enhance communication, transparency, and engagement in tenant and occupier interactions.
housingarrearscollectionstenant engagementturnover linked leases -
use case
Collaborate and co-create
Accelerate digital transformation through real-time data and AI-powered collaboration.
digital transformationAIreal estateproptechco-creation -
case-study
Service mapping for Hackney
Using digital platforms to enhance communication and improve access to information for targeted residents.
service mappinglocal governmentAIcommunityHoop'd -
research
Driving the role of data
Enhance data sharing, consent management, and real-time analysis with unified data environments that streamline decision-making.
data analysisproptechdigital transformationdata sharingconsent management -
use-case
The power of balance
Empower tenants with self-service tools that foster equitable communication, collaboration, and sustainable relationships.
Balancedebtcollectionshousinginsolvencytenant engagement -
solution
The speed of resilience
Focusing on early intervention to foster more constructive relationships between creditors and debtors.
collectionsdebtarrearshousingfinancial resilience -
use case
Evolving the finance function
Transform operations with AI-driven solutions that streamline processes, eliminate manual tasks, and drive strategic business growth.
proptechfinance transformationdigital transformationhousing association -
research
Understanding automation
Embrace automation and machine learning to unlock new opportunities, navigate uncertainty, and shape the future of business and property.
automationmachine learningAIdigital transformation -
solution
Building better collections
Enhance revenue with AI-powered tools that unify financial data, automate collections, and improve customer engagement.
collectionsincomemachine learningfinancial engagementAI -
use case
What does impossible look like...
How navigating the future requires transparency, flexibility, and collaboration to build a more resilient and adaptable sector.
proptechreal estatehousingdigital transformationCOVID-19 -
company
Markers of growth
Exploring the impact of the pandemic on business growth, technology adoption, and the long-term challenges facing communities.
growthreal estate techproptechpandemicresilience -
use case
Transform traditional finance
How real-time data and automated allocation increases productivity and transparency.
finance functionautomationaccounts receivablemachine learningtreasury -
company
Scaling up
Discover how Mortar worked with PwC to refine its market positioning, strategy, and product development.
growthPwCproptechstartupstrategy