What is the Venue Accreditation Platform
Our Venue Accreditation Platform enables cultural, commercial, and community venues to become more accessible and inclusive. Our platform supports training and resources for staff, helping you meet specific accessibility and service standards. Whether you're aiming for dementia-friendly certification, accessibility accreditation, or customer service excellence, our tools make it easier and more efficient to achieve these goals.
Accredited venues create a welcoming environment for everyone, improve community and team engagement, and meet evolving legal requirements and public expectations.
From onboarding to accreditation
Training
Interactive training modules cover accessibility standards, customer service best practices, and specialist topics such as dementia-friendly services. Staff learn at their own pace through self-paced courses.
Assessment
Staff complete assessments to demonstrate their knowledge and understanding. Automatic progress tracking allows administrators to monitor certification readiness across the whole team.
Accreditation
Once all modules and assessments are completed, your venue receives its certification. The platform provides a downloadable accreditation certificate and guidance on maintaining standards going forward.
Everything your venue needs
Custom Training Modules
Tailor training to your venue's specific needs. Set up learning paths for various service standards — dementia-friendly services, accessibility, or general customer care — and design the resources you want to provide.
Progress Tracking & Reporting
Monitor venue, staff, and volunteer engagement, track progress towards accreditation, and visualise who needs additional support. Keep oversight simple with automated reporting features.
Scaling for your Sites and Partners
Whether you manage large multiple sites with big teams or a small community space with a handful of volunteers, the platform scales to fit. Cloud-based access means your team can engage from any location.
Accreditation and Certification
Easily manage and display your venue's certification once training and assessments are complete. Update and renew certifications directly from the platform, keeping your standards always up to date.
Geospatial Mapping
Showcase your accredited venues on a dynamic, public-facing map. Help attract visitors by highlighting your commitment to inclusivity and service excellence.
Built for inclusive venues
Enhanced Accessibility
Gain access to specialised training on accessibility standards, ensuring your venue is welcoming for all guests — including those with disabilities or special needs.
Increased Trust and Recognition
Accredited venues build trust with the community, showcasing a commitment to best practices in customer service and accessibility.
Cost-effective & Scalable
Automate training and accreditation processes, reducing the time and resources required for staff development while scaling easily to fit any venue size.
Continuous Support
Our team supports you in customising the platform, with continuous updates and new resources as standards evolve.