Tenancy sustainment tool

Tenancy Sustainment Tool

Helping tenants stay safe in their homes through better support and early intervention

Our Tenancy Sustainment Tool is designed to assist housing managers and landlords in providing early intervention, preventing evictions, and helping tenants who are at risk of losing their homes. By delivering tailored advice, referrals, and case management in a streamlined, user-friendly platform, our tool offers real-time support to both tenants and officers, fostering stronger relationships and better outcomes for all parties involved.

How it Works

The Tenancy Sustainment Tool offers an all-in-one platform for delivering advice, assessing tenant needs, and creating early intervention pathways. The tool integrates with local services and housing advice systems to streamline the delivery of critical information and support for tenants at risk of eviction.

  • User-friendly case management: Easily manage and track tenants' progress through assessments, referrals, and support networks.
  • Integrated local directory: Access a comprehensive list of local resources and services tailored to tenants’ needs.
  • Real-time risk monitoring: Track tenant risk factors and receive recommendations for timely interventions.
  • Accessible information: Ensure tenants receive the right information, in the right format, and at the right time.

Key Features

Our Tenancy Sustainment Tool provides comprehensive support through a range of core modules:

  • User Triage and Assessment
    Quickly assess tenant needs based on custom algorithms, delivering personalised support recommendations.

  • Case Management
    Manage cases efficiently with tools that help track progress, document interactions, and provide interventions from the first point of contact.

  • Risk Monitoring
    Track risk indicators in real time, allowing housing officers to prioritise cases and offer early interventions when they are needed most.

  • Global API Integration
    Access and distribute housing-related resources through our HARs (Housing Advice Resources), ensuring your tenants get the support they need.

  • Directory Management
    Administrators and service providers can easily add and update local resources and services to help guide tenants to the right support.

Case Study Highlight

We’ve successfully implemented our Tenancy Sustainment Tool in collaboration with the Mayor of London to help tenants across the city access essential services and support. Read more

Why It Matters

With growing inequalities in access to housing information, advice, and support, the Tenancy Sustainment Tool provides a much-needed solution for housing providers to deliver better tenant outcomes. By improving the accessibility of advice and support, landlords and housing officers can help tenants stay in their homes, reducing the number of evictions and promoting long-term tenancy sustainment.

The tool builds trust between tenants and landlords, offering housing managers the insights they need to intervene early and provide tailored support to tenants facing financial or housing challenges.

Get in Touch

If your organisation is interested in improving tenancy sustainment efforts through early intervention, targeted advice, and enhanced case management, contact us to learn how our Tenancy Sustainment Tool can help you support your tenants more effectively.

Get in touch